Covid-19 precautions and preparations

This page is being kept up-to-date with all our Covid-19 information. Current safety procedures here.

19th December 2022

In our new clinic at Millbank Tower, Millbank, SW1P 4QP, we finally have quality ventilation, so we would now encourage you to come in plenty of time for your appointment. We are all still doing covid tests weekly, and cleaning between every appointment.

Our practitioners will wear facemarks, and you are welcome to if you wish – we will have a supply on hand for you to use.

As always you can contact me with any questions on, text at 07880542823 or call reception on 02078346229

15th August 2022

The only changes we have made from July 2021 is to open access to the waiting room, and allow patients to not wear facemarks if they wish. We would still prefer that you wear masks if you are able, and will have an ample supply available for you.

19th July 2021

We are continuing with all safety measures at present, including 15 minute gaps between every patient for virucidal fogging, cleaning and airing. Practitioners are using lateral flow tests every week, and we check every patient in advance for their recent covid history. We also provide full PPE for all practitioners, and facemarks for all patients.

26th September 2020

Updates on best practice have been changing faster than we have been able to record here! Rest assured that we are keeping on top of all of it, to enable you to feel safe and relax to get the maximum benefit from your treatment.

We are now open with a full complement of practitioners – osteopaths, acupuncturists, podiatrists, massage therapists, and counsellors. We also have 1 on 1 yoga and pilates available to offer in the clinic, please feel free to contact us for more.

Current safety rules are as follows –

  • Please arrive on time for your appointment – we normally appreciate you being early, but right now being exactly on time helps us manage your safety.
  • Fill out your Covid screening questionnaire before you arrive. You will have a link texted and emailed to you when you make your appointment.
  • Come through the side entrance. There is a white door on the right hand side of the Warwick Pharmacy with a doorbell marked Pimlico Osteopathy. We will let you in there, and you can go through the door on the left which will lead you to the staircase down into the clinic.
  • When you arrive inside the clinic we will perform one final screening, give you a fresh facemask, and escort you to your treatment room.

26th June 2020

We are pleased to announce that the clinic is now open again! We have made lots of changes to the way the clinic runs in order to keep our patients and staff safe. You can read the full details in the document here: Pimlico Osteopathy Clinic Policies V1.1 – patient. Otherwise, the main points are:

  • Full cleaning and airing after every patient
  • New cleaning equipment including a MyDis fogger enabling effective sterilisation of fabric as well as wipe-clean surfaces
  • Full PPE for every practitioner and surgical masks for every patient

We also have some new procedures which you can read about in your confirmation emails, like screening questionnaires and streamlined entry processes.

Initially we are open for osteopathy only, and podiatry is starting on Thursday 9th July.

We look forward to seeing you soon!

24th March 2020

The clinic has completely closed in order to help with social distancing. Please feel free to contact if you have any questions about it.

If you are in need, we will shortly be making online appointments available with our osteopaths and counsellors. More updates to follow.


15th March 2020

Here is our current statement on what precautions we’re taking at Pimlico Osteopathy to keep our patients and practitioners safe during this uncertain time. Rest assured that we are closely following advice from the government, Public Health England and the Institute of Osteopathy.


Hand hygiene has always been an important factor in our care, and you’ll notice that your practitioner will now also ask you to clean your hands at the beginning of your appointment. Bins for paper hand towels or tissues, and sinks or hand sanitiser for handwashing are available in each room. Disposable plinth covers are used for each patient and disposed of at the end of their session – we’ll also ask if you’d like us to remove the towelling plinth cover for your treatment, and happily do so if you prefer. After each treatment, frequently touched surfaces and objects are cleaned with disinfectant wipes. We are not required to wear face masks for your treatment, but some practitioners may do so if they choose.


Currently we have no plans to close the clinic, but as the situation is rapidly evolving, we need to plan for circumstances where we may be forced to do so. Whilst we would not be able to provide hands-on treatment in the clinic during that period, we are currently investigating the potential of offering video consultations, helping you with advice and stretches that you can perform at home.


We are also considering the viability of home visits in the future, but will need to organise these on a case-by-case basis.


Your safety and the safety of our practitioners is of paramount importance to us. As many of our patients are elderly, and we all have a duty of care to our families and community, please help us by:

  • Cancelling your appointment if you have a cold, cough or are generally unwell. At this time, if you cancel an appointment because of illness with less than 24 hours notice, you will not need to pay a late-notice cancellation fee, although we would still appreciate as much warning as you can give us.
  • If you do become unwell in the 14 days after your treatment, please tell your practitioner as soon as possible. PHE are no longer routinely testing those who display symptoms for Covid-19, so please just let us know if you become ill.
  • If you have travelled outside of the UK within the last 14 days, please follow the current advice from Public Health England about self-quarantine. This may change over time!


It’s a difficult time for all of us, so please keep us informed of any changes you need to make to your appointments as far in advance as possible. If you are concerned, or practicing social distancing, let us know if you would prefer a telephone or video consultation instead of your physical appointment and we can discuss your options. If you’d like to support Pimlico Osteopathy but would prefer not to attend appointments, you could consider buying a course of treatments to be redeemed in the future, once we can all operate freely again.

Scroll to Top